David McDonald

What should you do with old location data in ServiceNow? Locations come and go through the life of an organisation. Moving offices, renting warehouses, and field service contracts change all the time. You still want the data, but you don't want anyone to use those old locations for anything new. Here's some recommendations on how to safely retire those old locations in ServiceNow.

It's not safe to modify SLA definitions in ServiceNow when there are active SLAs running for it. It can cause unpredictable behaviour, maybe even ruin your measurements entirely. Here's a quick guide on how to modify SLAs safely, as well as exploring what happens if you do.

Using g_form in your browser console is a great way to debug forms in ServiceNow, but what if you want get at it from a Service Portal page? Here's how you can easily use g_form on a Service Portal page in yor browser developer tool console easy peasy lemon squeezy.

You are having fun in the CI Class Manager and you spot a checkbox that says "Principal CI". What does it do? Could it be the answer to overly crowded auto-complete results when trying to set the Configuration Item on tasks?

My new home came with some solar panels and a Delta Solivia inverter. I'm envious of new inverters that give you cool graphs and statistics on your phone. Can I make my own wifi bridge to push solar power data to my Home Assistant controller?

You feel like you're going mad. You've used log.info in your transform scripts, but there's no messages getting logged. Here's why it does that and how to change it.

Are you developing in production without realising? Did you accidentally delete that production data, or load test data into your live instance? It's easy to forget which ServiceNow instance you are in. Giving each instance a custom window title can help guide users through a sea of browser tabs.

Are you developing in production without realising? Did you accidentally delete that production data, or load test data into your live instance? It's easy to forget which ServiceNow instance you are in. Adding an announcement to each instance can be a constant reminder of which instance you are in.

Are you developing in production without realising? Did you accidentally delete that production data, or load test data into your live instance? It's easy to forget which ServiceNow instance you are in. Giving all of your ServiceNow instances an eye-catching coloured banner will be a constant reminder of which instance you are in.