David McDonald
Tech enthusiasm from down-under
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Recent posts
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How the user's status affects ServiceNow emails
A quick reference on how the user's status in ServiceNow affects emails being sent and received. -
How to give ServiceNow emails a custom "From" address
Add some professional branding to emails sent out from your ServiceNow instance by giving it an email sender address that matches your company. Here's a quick guide on how! -
How to use your own mailbox with ServiceNow
By default, ServiceNow gives each instance its own service-now.com mailbox for sending and receiving emails, but sometimes this doesn't fit requirements. Here's how to give a different mailbox for ServiceNow to work with emails. -
ServiceNow Import Tips #3 - Alerts on failing imports
Have you ever had a scheduled import that had been causing issues for weeks without anyone knowing? Save yourself the headache and do this simple step to alert people when import transforms fail. -
ServiceNow Import Tips #2 - Scripts to start imports
Make imports and transforms part of your ServiceNow automations. Did you know that you can kick-off data sources and transforms using scripts? So many possibilties! -
ServiceNow Import Tips #1 - Simple Import row-by-row
Typically there's a song and dance to import data into ServiceNow, but did you know that you can run imports faster and easier if the transform is already there? -
Using custom ServiceNow event queues to solve race conditions
Lots of things all running at the same moment can cause timing issues when they all want to touch the same data. Here's a way you can avoid these issues easily and gracefully in ServiceNow using custom event queues and GlideEventManager. -
Guide to a ServiceNow login page for multiple SSO providers
ServiceNow integrates pretty well with single sign-on providers like Azure, Okta, and ADFS, but things get difficult when you need to support multiple SSO's. Here's how to do a login page that allows users to choose which SSO provider they want to login through. -
ServiceNow Clone Tip - LDAP servers and lost MID servers
Don't you hate it when you do a ServiceNow clone, and then your user data stops getting auto-updated from Active Directory? It sure frustrates me! Here's how to prevent that from happening. - View more posts...
About me
I'm David McDonald, an Australian with a taste for:
- Software development
- Electronic engineering
- The nerdy lifestyle
My career focus is in the ServiceNow platform, but I'm also interested in C#, web design, and C++ for programming Arduinos in my spare time.