Tagged “Opinion”

Don't re-invent the wheel with every CMDB transform map. ServiceNow already saves you time and effort by giving you this utility to harness the magic of the CMDB in your transform maps so you don't have to develop it yourself.

This is a really bad idea. Plese don't ever create an integration user called "integration.user".

ServiceNow approvals are incredibly useful, but overwhelmed approvers can sometimes miss approvals. This easy tweak can help keep all approvals on the radar.

ServiceNow approvals are incredibly useful, but they do have some rough edges out-of-the-box, such as the approval page not showing all of the details.

ServiceNow approvals are incredibly useful, but they do have some rough edges out-of-the-box, such as the activity stream on approval pages missing information.

Out-of-the-box ServiceNow isn't great for allowing elevated users to jump in and out the service portal, but it's easily fixed with some small changes.