Tagged “Solution”

Sometimes you want to create new types of Problem Tasks so you can track them separately from others, but ServiceNow only comes with "Root Cause Analysis" and "General" task types. Here's a quick guide on how to add more Problem Task Types if you need them.

What should you do with old location data in ServiceNow? Locations come and go through the life of an organisation. Moving offices, renting warehouses, and field service contracts change all the time. You still want the data, but you don't want anyone to use those old locations for anything new. Here's some recommendations on how to safely retire those old locations in ServiceNow.

It's not safe to modify SLA definitions in ServiceNow when there are active SLAs running for it. It can cause unpredictable behaviour, maybe even ruin your measurements entirely. Here's a quick guide on how to modify SLAs safely, as well as exploring what happens if you do.

Are you developing in production without realising? Did you accidentally delete that production data, or load test data into your live instance? It's easy to forget which ServiceNow instance you are in. Giving each instance a custom window title can help guide users through a sea of browser tabs.

Are you developing in production without realising? Did you accidentally delete that production data, or load test data into your live instance? It's easy to forget which ServiceNow instance you are in. Adding an announcement to each instance can be a constant reminder of which instance you are in.

Are you developing in production without realising? Did you accidentally delete that production data, or load test data into your live instance? It's easy to forget which ServiceNow instance you are in. Giving all of your ServiceNow instances an eye-catching coloured banner will be a constant reminder of which instance you are in.

Are you developing in production without realising? Did you accidentally delete that production data, or load test data into your live instance? It's easy to forget which ServiceNow instance you are in. Giving all of your ServiceNow instances their own logo will help remind you where you are and if it's safe to make changes.

Are you developing in production without realising? Did you accidentally delete that production data, or load test data into your live instance? It's easy to forget which ServiceNow instance you are in. Giving all of your ServiceNow instances their own custom product name and banner text can be a constant reminder of which instance you are in.

Are you developing in production without realising? Did you accidentally delete that production data, or load test data into your live instance? It's easy to forget which ServiceNow instance you are in. Giving all of your ServiceNow instances their own favicon so you can see which instance you're in at a quick glance.

Don't re-invent the wheel with every CMDB transform map. ServiceNow already saves you time and effort by giving you this utility to harness the magic of the CMDB in your transform maps so you don't have to develop it yourself.

What happens a ServiceNow MID server tries to auto update itself but gets interrupted mid-upgrade and fails? You get a broken MID server that's missing half of its files, that's what. Here's how to recover a MID sever when the auto upgrade fails and it deletes its own files.

Add some professional branding to emails sent out from your ServiceNow instance by giving it an email sender address that matches your company. Here's a quick guide on how!

By default, ServiceNow gives each instance its own service-now.com mailbox for sending and receiving emails, but sometimes this doesn't fit requirements. Here's how to give a different mailbox for ServiceNow to work with emails.

Have you ever had a scheduled import that had been causing issues for weeks without anyone knowing? Save yourself the headache and do this simple step to alert people when import transforms fail.

Make imports and transforms part of your ServiceNow automations. Did you know that you can kick-off data sources and transforms using scripts? So many possibilties!

Typically there's a song and dance to import data into ServiceNow, but did you know that you can run imports faster and easier if the transform is already there?

Lots of things all running at the same moment can cause timing issues when they all want to touch the same data. Here's a way you can avoid these issues easily and gracefully in ServiceNow using custom event queues and GlideEventManager.

ServiceNow integrates pretty well with single sign-on providers like Azure, Okta, and ADFS, but things get difficult when you need to support multiple SSO's. Here's how to do a login page that allows users to choose which SSO provider they want to login through.

The default ServiceNow login page is basic and gets the job done, but making it better is easier than you think!

This cool trick will allow your select box and multiple choice variables to use an existing set of choices instead of manually copying them.

ServiceNow approvals are incredibly useful, but overwhelmed approvers can sometimes miss approvals. This easy tweak can help keep all approvals on the radar.

ServiceNow approvals are incredibly useful, but they do have some rough edges out-of-the-box, such as the approval page not showing all of the details.

ServiceNow approvals are incredibly useful, but they do have some rough edges out-of-the-box, such as the activity stream on approval pages missing information.

Out-of-the-box ServiceNow isn't great for allowing elevated users to jump in and out the service portal, but it's easily fixed with some small changes.

In Arduino controllers, millis() rolls-over back around to zero after 49 days. How can you avoid the problems this causes?

ServiceNow Field List type fields let users select and dot-walk through fields, like "assigned_to.manager.email", which is awesome, but how can you use them to get data out of ServiceNow?