Tagged “ServiceNow”

Have you wanted to find the update set something was changed in, but couldn't find it? A colleague has run into a problem where they've been asked to promote changes that someone has done for a catalog item, but they don't know the update set the changes were made in. Another colleague has run into a business rule that was changed, but they don't know the update set that it was changed in. Here's a quick guide on how to find the update set that changed something.

I was asked by a colleague about the limits of ServiceNow Event Management around data throughput and data storage limits. Doing some rough maths, they're possibly looking at 4 TB of event data per week. There wasn't a lot of easy to access information on this topic, so I thought I'd put some together.

Sometimes you want to create new types of Problem Tasks so you can track them separately from others, but ServiceNow only comes with "Root Cause Analysis" and "General" task types. Here's a quick guide on how to add more Problem Task Types if you need them.

What should you do with old location data in ServiceNow? Locations come and go through the life of an organisation. Moving offices, renting warehouses, and field service contracts change all the time. You still want the data, but you don't want anyone to use those old locations for anything new. Here's some recommendations on how to safely retire those old locations in ServiceNow.

It's not safe to modify SLA definitions in ServiceNow when there are active SLAs running for it. It can cause unpredictable behaviour, maybe even ruin your measurements entirely. Here's a quick guide on how to modify SLAs safely, as well as exploring what happens if you do.

Using g_form in your browser console is a great way to debug forms in ServiceNow, but what if you want get at it from a Service Portal page? Here's how you can easily use g_form on a Service Portal page in yor browser developer tool console easy peasy lemon squeezy.

You are having fun in the CI Class Manager and you spot a checkbox that says "Principal CI". What does it do? Could it be the answer to overly crowded auto-complete results when trying to set the Configuration Item on tasks?

You feel like you're going mad. You've used log.info in your transform scripts, but there's no messages getting logged. Here's why it does that and how to change it.

Are you developing in production without realising? Did you accidentally delete that production data, or load test data into your live instance? It's easy to forget which ServiceNow instance you are in. Giving each instance a custom window title can help guide users through a sea of browser tabs.

Are you developing in production without realising? Did you accidentally delete that production data, or load test data into your live instance? It's easy to forget which ServiceNow instance you are in. Adding an announcement to each instance can be a constant reminder of which instance you are in.

Are you developing in production without realising? Did you accidentally delete that production data, or load test data into your live instance? It's easy to forget which ServiceNow instance you are in. Giving all of your ServiceNow instances an eye-catching coloured banner will be a constant reminder of which instance you are in.

Are you developing in production without realising? Did you accidentally delete that production data, or load test data into your live instance? It's easy to forget which ServiceNow instance you are in. Giving all of your ServiceNow instances their own logo will help remind you where you are and if it's safe to make changes.

Are you developing in production without realising? Did you accidentally delete that production data, or load test data into your live instance? It's easy to forget which ServiceNow instance you are in. Giving all of your ServiceNow instances their own custom product name and banner text can be a constant reminder of which instance you are in.

Are you developing in production without realising? Did you accidentally delete that production data, or load test data into your live instance? It's easy to forget which ServiceNow instance you are in. Giving all of your ServiceNow instances their own favicon so you can see which instance you're in at a quick glance.

Don't re-invent the wheel with every CMDB transform map. ServiceNow already saves you time and effort by giving you this utility to harness the magic of the CMDB in your transform maps so you don't have to develop it yourself.

A quick reference on how ServiceNow sends emails to groups, group members, managers, and group email addresses, and how different settings change how it works.

What happens a ServiceNow MID server tries to auto update itself but gets interrupted mid-upgrade and fails? You get a broken MID server that's missing half of its files, that's what. Here's how to recover a MID sever when the auto upgrade fails and it deletes its own files.

Variables in ServiceNow exist, but you normally can't see them. So where do they live? Here's a quick reference on where variables are stored in ServiceNOw and where to find them.

A quick reference on how the user's status in ServiceNow affects emails being sent and received.

Add some professional branding to emails sent out from your ServiceNow instance by giving it an email sender address that matches your company. Here's a quick guide on how!

By default, ServiceNow gives each instance its own service-now.com mailbox for sending and receiving emails, but sometimes this doesn't fit requirements. Here's how to give a different mailbox for ServiceNow to work with emails.

Have you ever had a scheduled import that had been causing issues for weeks without anyone knowing? Save yourself the headache and do this simple step to alert people when import transforms fail.

Make imports and transforms part of your ServiceNow automations. Did you know that you can kick-off data sources and transforms using scripts? So many possibilties!

Typically there's a song and dance to import data into ServiceNow, but did you know that you can run imports faster and easier if the transform is already there?

Lots of things all running at the same moment can cause timing issues when they all want to touch the same data. Here's a way you can avoid these issues easily and gracefully in ServiceNow using custom event queues and GlideEventManager.

ServiceNow integrates pretty well with single sign-on providers like Azure, Okta, and ADFS, but things get difficult when you need to support multiple SSO's. Here's how to do a login page that allows users to choose which SSO provider they want to login through.

Don't you hate it when you do a ServiceNow clone, and then your user data stops getting auto-updated from Active Directory? It sure frustrates me! Here's how to prevent that from happening.

It's just a ServiceNow clone, what could go wrong? Losing all of your MID servers in the target instance, that's what! Here's how to prevent that from happening.

The default ServiceNow login page is basic and gets the job done, but making it better is easier than you think!

Don't you hate it when you impersonate a user in ServiceNow, but you can't un-impersonate because a redirect keeps you stuck in the service portal? Here's a quick way to escape the redirect prison.

Don't manually create ServiceNow catalog request by hand, here's a quick guide on how to use the tools that ServiceNow provides.

In ServiceNow, you'd normally use GlideEncrypter to work with passwords and encrypted text, but it's blocked and forbidden in scoped applications. At first you'll think "wow that's rude", but there's a reason behind it. Here's how you can deal with passwords and encrypted text in ServiceNow scoped applications.

Save time and effort by getting ServiceNow to automatically process emails from a shared mailbox, instead of asking support staff to manually create ServiceNow jobs from emails.

Easily create beautiful modal-style pop-up windows in ServiceNow using GlideModal. Here's how to use it in seconds, and examples so you can see what they look like.

This is a really bad idea. Plese don't ever create an integration user called "integration.user".

A quick and easy ServiceNow code snippet to use during testing and developement to circumvent mandatory fields.

Don't use the 'admin' role because an integration wants to know about ServiceNow tables and fields, use the 'schema' and 'meta' APIs instead.

Auditing and record history in ServiceNow is incredibly useful in tracking who touched what. However, some important tables don't have auditing enabled by default, which will almost always be a problem.

Save yourself some time, and don't spend hours exporting large exports of data out of ServiceNow like I did. To help me out, I wrote a cool little tool to export bulk amounts of data out of ServiceNow all at once, instead of combining smaller exports from the same table one-at-a-time.

Get a plain JSON object from a ServiceNow record without hard-coding. Perfect for integrations!

Get ServiceNow to do some of the heavy-lifting for approval reports, by summarising approvers on the task.

Avoid the headache of accidentally sending out a mountain of old emails by clearing the email queue before enabling "Email sending" on a development instance.

A quick useful code snippet for counting unique values and finding duplicates in ServiceNow.

By creating your own script fields using GlideScopeEvaluator, you can support your low-code ServiceNow administrators to work alongside your script-heavy creations, instead of rewriting them.

Only have a ServiceNow sys_id, but you don't know where it's from or what it does? No problem!

This cool trick will allow your select box and multiple choice variables to use an existing set of choices instead of manually copying them.

ServiceNow approvals are incredibly useful, but overwhelmed approvers can sometimes miss approvals. This easy tweak can help keep all approvals on the radar.

ServiceNow approvals are incredibly useful, but they do have some rough edges out-of-the-box, such as the approval page not showing all of the details.

ServiceNow approvals are incredibly useful, but they do have some rough edges out-of-the-box, such as the activity stream on approval pages missing information.

Out-of-the-box ServiceNow isn't great for allowing elevated users to jump in and out the service portal, but it's easily fixed with some small changes.

Passwords and credentials can be encrypted in ServiceNow. Here's how you can decrypt the information to use in your own customisations and integrations.

ServiceNow Field List type fields let users select and dot-walk through fields, like "assigned_to.manager.email", which is awesome, but how can you use them to get data out of ServiceNow?